Service Offerings
Online Strategy
One Rockwell begins this process by learning about your plans for eCommerce expansion. We listen to your needs, survey the online competitive landscape, and develop a comprehensive blueprint for online development and growth. Your eCommerce strategy is a roadmap that will become the foundation of your online business and includes design features, technical recommendations, and a high level multi-channel online marketing plan. We work with your team to define the goals and systems you'll need to extend your reach globally and make a positive impact on your bottom line.
- Exploring short & long term goals for your business and website
- Auditing your brand, materials, and online presence
- Defining your brand and customer base
- Drawing a competitive online landscape
- Generating online sales forecast based on existing sales
- Generating top line 3-year P&L for eCommerce
- Advising on staff responsibilities to support an eCommerce business
- Helping broker fulfillment, photography, and end-customer service partnerships
- Developing strategies to market and drive traffic to your web site
- Recommending strategies for online brand extension and visibility in new markets
- Mobile Site Programs and App Development
eCommerce Development & Integration
One Rockwell understands how important it is to build on the right platform. We begin each project by surveying your short and long-term needs, in-house capabilities, fulfillment systems, and resources. We keep in mind your projected growth and make recommendations based upon your current business as well as your eCommerce forecast. We tailor each and every step of the building process to your brand's needs so that your site is unique, and your business supported. All of our technical resources subscribe to the highest standards of usability and security.
- Functional specifications and recommendations
- Workflow for online transactions
- Full website build
- Content management system
- Customer data acquisition and integration
- Third party integrations
- Global ecommerce solutions
- mCommerce
- Hosting and security
- Monitoring and backup
eCommerce Design & UX
One Rockwell understands the crucial balance between your brand's unique expression and eCommerce. Our clients' success is defined by their creativity. Our aim is to bring the essence of your brand to the online environment while providing customers with an engaging experience. Combining strategy, design and the latest technology, we build an effective sales channel that will propel your entire business.
- Art direction
- Online branding and messaging
- Captivating visual media
- Visual Design
- Creative Direction
- Branded Online Experience
- UX
- Site Map Development
- Wireframming & Usability Testing
- Customized special features
- Interactive user interfaces
- Interactive functionality
Monitoring & Technical Support
One Rockwell's technical team works behind the scenes to make sure your store runs seamlessly and efficiently. We maintain your site, monitor its performance and ensure smooth, effortless operation, as well as scalability during high traffic events. We're on call for critical issues and ensure a satisfactory level of response. We review and revise your technical strategy as needed to make sure that you meet your business goals and are ready for growth.
- Server monitoring
- Monitor website applications
- Monitor database servers
- Monitor site traffic
- Capacity review and planning
- Monitor site network connectivity
- Monitor third party services and integrations
- Weekly review of server and application logs
- Hosting partner relationship management
- Manage DNS*
- Troubleshoot/Maintain website application
- Website Email*
- Troubleshoot payment gateway integration
- Troubleshoot/Maintain database servers
- Troubleshoot 3rd party integration
- Troubleshoot order processing integration
- Hardware issue escalation and resolution
- Software and server patch management
- Software issue escalation and resolution
- Hardware upgrades
- Incremental software updates (1.1 to 1.2)*
- Software updates (2.0 to 3.0)*
- Website capacity upgrades for site traffic
- *Fully Owned by Client
Content & Product Updates
Our creative and production teams are also available to support you as you may need on your large-scale projects, as well as the day-to-day operations of the website. From product merchandising and updates, to editorial, email blasts and online marketing campaigns, we work with you and your internal team at any capacity you may need. We can tailor programs according to your needs and are available around the clock to get your website up to date and fresh.
- Home page updates
- Online look books
- Landing page updates
- Image post production
- Collection page updates
- Content QA
- Static page updates
- Content uploads
- Static banners
- Account management
- Batch import and changes to product catalogue
- Re-indexing of online catalogue
- Merchandising
- Re-mapping of products in categories
- Catalogue product mapping updates
- Training
- Bug fixes
Online Marketing & Strategy
One Rockwell is committed to implementing an online marketing plan that ensures visibility and supports growth. We know that competition is fierce and keeping loyal customers is just as important as reaching new ones. Our experienced team will execute your online marketing plan through a variety of programs that provide brand exposure, key partnerships and a direct line of communication with your customers. Marketing for the online marketplace is an ever-evolving process and we are dedicated to reviewing the success of our initiatives and revising your strategy as necessary. We believe that a commitment to a comprehensive online marketing effort will significantly increase the return on your investment and improve the overall success of your business. We provide a full suite of online marketing and strategic services. The results are more traffic, more sales and greater profits with a greater return on investment.
- Analytics and eCommerce Strategy
- International eCommerce strategies
- Paid Search Management (SEO, SEM, Ad Word Campaigns)
- Pay-per-click Campaign Management
- Email Optimization, Management and Design
- Email Deployment and Campaigns
- Rich Banner Ads and Advertising pieces
- Display/Retargeting Management and Creative
- Reporting and Analytics Management
- Affiliates Program and Comparison Shopping Engine Management
SEO+ & Reporting
One Rockwell develops all its websites utilizing best-practices and Search Engine Optimization techniques (SEO), however our SEO+ package goes above and beyond the basics and provides a low-cost solution for your business, bringing your website to a higher level of SEO/SEM practices, and optimizing your marketing strategy, thus driving a quick return on investment.
This service may include:- Google Product Feed
- Assist in setting up Google Merchant profile
- SEO / SEM discovery
- Search engine index analysis
- Keyword build
- Functional specs guide line
- Competitive analysis
- Title tag optimization
- Meta description optimization
- Webmaster tools setup
- Sitemap optimization and validation
- Google Analytics funnel creation
- Optimized eCommerce and social funnel tagging
- Traffic analysis
- URL structure optimization
- Image optimization
- Google shopping feed optimization
- Robots.txt strategy
- Load time analysis
- Google ad words buy
Building off the SEO+ package, One Rockwell offers an ongoing monthly marketing maintenance and reporting service.
This service may include:- Benchmark analysis
- Monthly analytics report
- Webmaster tools report
- Back link report
- Optimized ad network buy
- Online Marketing Implementation
Editorial Content Management
One Rockwell helps you create and produce engaging content that tells the story of your brand. We work with your team to develop keyword-rich, SEO language and captivating visual elements that are consistent and on target. We understand that fresh content not only keeps your site interesting, but also drives traffic and results in higher placement in organic search results. Our experienced team is available to produce branded content for editorial pages, product descriptions, social media, email blasts and online campaigns.
- Brand Vision and Language Development
- Compelling, Branded, Keyword-Rich Editorial Content
- Product Copy and Descriptions
- SEO Copy Writing
- Content for Banners and Advertising Pieces
- Email Content
eCommerce Photography
One Rockwell offers expertise in all aspects of eCommerce Product and Editorial photography. We understand the luxury market and how the photography can play an integral part of brand identity and sales by producing high-end imagery.
- Photo and video production for eCommerce
- Casting
- Retouching
- Video Editing
- Photo Shoot Consulting
Mobile
One Rockwell understands the importance of mobile. An effective mobile strategy is key for any website and built to optimize the brands presence and accessibility of the services offered. One Rockwell provides, tailored solutions for all targeted mobile devices be it iPhone, iPad, or android devices. Each a bespoke solution to the objectives of the user for each device type.
- Designed for touch UX
- Optimized for wireless connection
- Targeted use cases to the audience
- Branded look and feel
- Built to utilize unique capabilities of mobile devices
- Native application development to fit use case
- An extension of the full commerce experience
- Rich media compatibility (html5, native video formats)
- Mobile optimized SEO
- Integrated social elements
- Unified Content management same utilizing magenta backend for both mobile and full site experiences
- Targeted Mobile ad platform
Social Media Content Management
Goal-oriented social media initiatives are an essential piece to a complete plan. Social media is a powerful tool that allows you to extend conversations globally, while driving traffic to your site and connecting people to your brand. We develop your site to be easily and seamlessly integrated with social media platforms and encourage interaction among users. Together with your team we can also help develop social media strategies that include tangible steps for execution and maintenance.